Refund policy

Because tea is a consumable food product, we cannot accept returns or exchanges for opened products or for changes of mind. If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery so we can make it right.Please include your order number and, when applicable, photos of the product and packaging. If your return or refund is approved, we will provide instructions for the next steps. Approved refunds will be issued to your original payment method. Please allow several business days for your bank or credit card provider to process the refund.Original shipping charges are non-refundable unless the issue was caused by an error on our part. For return or refund questions, contact us at: cheitutchai@gmail.com